Free shipping on all orders over $79

Contact Us

We are a brand which has been born into mother nature. It's time to create a new feeling

Common queries answered

Frequently asked Questions

The time it will take to receive your order depends on the method of shipping you choose at checkout. Domestic orders are shipped through either the USPS or UPS. The USPS methods are priority and priority express. Priority orders are usually received within 2-3 business days, while priority express orders are received within 1-2 business days.

The UPS methods are ground, second-day air, and next day air saver. Ground takes 1-5 business days, second-day air takes up to 2 business days, and next day air saver is delivered the next business day.

We take our commitment to satisfaction seriously. You can return any purchase for any reason as long as it is within 30 days of the original purchase. The product must also contain at least 75 percent of its contents remaining to be accepted for a return. The shipping notice must be included in your return.

You will have to contact support@trulyhemp.com to get a shipping notice if you do not have one. It will take us 5-10 business days for your return to get to us. Please allow another 3-5 days for your replacement order or refund to be received.

Email our support team as quickly as possible. If the order has not been shipped, the address can easily be changed in our system.

You will get a tracking number from the shipping provider you choose at checkout. Tracking your order will happen within the shipping provider’s mobile app or web tracking portal.

Email us at support@trulyhemp.com. Put the reason for seeking support in the subject line of your email and one of our customer service experts will answer you as soon as possible.

Contact our support team as soon as you realize the error. The problem can be fixed simply if the order has not yet been shipped.

We do not currently ship internationally. Furthermore, we do not ship to any state or local municipality where our products are banned.

It depends on the size of your order. Each product item you add to your cart will be individually packaged, but some products may come together within the same shipping package.

Still need help?

Get in touch with us